TERMS OF SERVICE
Welcome to IV WETROOM®. Please read these Terms of Service carefully before booking or undergoing clinical assessment.
Last Updated: July 2026 · Governing Law: England & Wales
IV WETROOM® & IV WET ROOM LTD
IV WETROOM® is a trading brand of IV Wet Room Ltd. Treatment is arranged only following clinical assessment. Responsible Clinical Director: Dr. J. Edet.
1. CLINICAL ASSESSMENT & SUITABILITY GOVERNANCE
Every enquiry and treatment request submitted to IV WETROOM® begins with a mandatory clinical suitability assessment:
- Intravenous therapies are never sold as impulse cosmetic products.
- Treatment is provided only after pre-treatment suitability screening by the clinical team.
- We reserve the right to decline or defer treatment if a client presents with medical contraindications, abnormal vital signs, or unverified medical history.
2. CONCIERGE & LOCATION APPOINTMENTS
IV WETROOM® offers treatment across three primary settings:
- Home Visits: Mobile clinical appointments conducted at private residences across South Wales (Cardiff, Penarth, Bridgend, Swansea, Chepstow). Private, clean, and quiet environment required.
- Partner Wellness Hubs: Scheduled appointments at our partner locations (Rest Space Floatation Rooms, Hot Tubs Rock, HEDD Holm House).
- IV WETROOM® Events: Pop-up wellness activations are subject to individual clinical review and suitability assessment.
3. CANCELLATION & RESCHEDULING POLICY
To maintain clinician scheduling and mobile logistics, the following terms apply:
- Appointments may be rescheduled up to 24 hours prior to the scheduled time slot without penalty.
- If a clinician arrives for a mobile concierge visit and treatment cannot proceed due to undisclosed medical contraindications or non-attendance, a call-out fee may apply.
4. INFORMED CONSENT & CLIENT RESPONSIBILITIES
Clients are required to provide complete, truthful, and accurate medical information during pre-treatment screening. Clients must sign a digital informed consent form acknowledging the procedure, potential minor risks (such as localized bruising or vein irritation), and aftercare instructions provided by the administering clinician.
5. GOVERNING LAW & JURISDICTION
These terms and any non-contractual obligations arising out of them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any dispute.
6. CONTACT & ENQUIRIES
For questions regarding these Terms of Service or clinical governance enquiries, please contact: